help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic is stuck

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-30-2019 02:56

‎04-30-2019 02:56

Last night my ionic kept turning itself off...

 

I ended up having to do a factory reset. It started updating the software and I left it loading next to my phone and went to sleep. This morning it's just stuck with the Fitbit logo. 

Now it wont respond to either shut down with the 2  buttons or the hard rest with all 3...

 It's only 2 months old!

Best Answer
6 REPLIES 6

‎04-30-2019 03:38

‎04-30-2019 03:38

Welcome to the party, Fitbit is being awful squirrally as to why so many of our devices are failing from this update. This is unconscionable business practice on their part.

Best Answer

‎04-30-2019 18:09

In response to MickeyDaMixta

‎04-30-2019 18:09

Its dead.. they are sending me a replacement. She said sometimes they get stuck....

Brilliant, cant wait for the next update..

Best Answer

‎04-30-2019 18:46

In response to Craigv1402

‎04-30-2019 18:46

I'm out of warrantee, so I don't get a replacement, I get a 40% discount.  Color me deeply unimpressed.

Best Answer

‎05-01-2019 05:29

In response to geekatcmu

‎05-01-2019 05:29

They only gave me 25%!

Best Answer

‎05-01-2019 07:52

‎05-01-2019 07:52

Yep, these **ahem**'s are bricking around the globe and the suits aren't even acknowledging that there is a HUGE issue with design and/or manufacturing of the Ionic so even a replacement won't be any better. They need to admit the problem, devote R & D resources to figuring out how to fix it, then do a global recall and replace EVERY single Ionic!

Best Answer
0 Votes

‎05-01-2019 09:04

In response to _julie

‎05-01-2019 09:04

I've only had mine 6 weeks, so I guess that's all they could do..

Best Answer
0 Votes