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Ionic isn't counting steps

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-18-2021 14:33 - last edited on ‎01-20-2021 11:31 by Fitbit Moderator

‎01-18-2021 14:33 - last edited on ‎01-20-2021 11:31 by Fitbit Moderator

For over 24 hours my Fitbit Ionic has not been counting my steps. I have trouble shooted ans tried pressing left  and top right at the same time to no avail.

Any other suggestions?

 

Moderator Edit: Clarified subject

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‎01-20-2021 11:37

‎01-20-2021 11:37

@Bel_B Hi there. Thanks for the troubleshooting tried prior to posting. 

 

In this case, I've shared your post with our Support team and someone will contact you as soon as possible. Due to recent events affecting our operations we may take a bit longer to get back to you. 

 

See you around. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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