Ionic issues after firmware + lack of customer support

[SunsetRunner]

I’m not sure if this is the right platform for this topic but since it is a problem with my ionic watch , I will be posting here.

I have been experiencing issues after firmware update and android app update.

The ionic no longer logs any form of data and simply acts as a digital watch. Meaning that there is no data such as heart rate, steps,sleep,etc.

I have posted on the forum regarding this issue but there is no reply from the moderators or Fitbit support. I have also sent Fitbit support a email through the Fitbit website including what have done and what phone I am using.

However after the first response, I replied that after following the instructions in the email , the situation remained the same. 

It has been 4 days and I have not had any response since the first email from Fitbit-support.

There has been no explanation on the situation or any help from Fitbit. 
 
Having been a customer for 5 years , I am greatly grieved that Fitbit treats customers in such manner. The lack of closure is disappointing and has left me unsure if I should continue to wait for Fitbit-Support .

[SilviaFitbit]

@SunsetRunner Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

Sorry to hear that you're experiencing this with your Fitbit Ionic. I appreciate that you've been a Fitbit Customer for 5 years now. 

Your feedback and comments are appreciated, we're always working to provide you with the best Customer Service. I've checked your case with our Support team and they mentioned, they replied to you but they didn't hear back from you. 

Since you already have a case with our Support team, I've reopened it and they will continue assisting you, please check your email inbox. 

I'll be around if you have any additional question.