help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-02-2017 05:45

‎10-02-2017 05:45

So frustrating l purchased the ionic with having so much faith in this company with previous products I have used and manage to convince others to use such as the Blaze and Charge HR. I have manage to sync my Ionic twice since I have received it. Unfortunately now I can’t even add the device back to my account. I have unpaired/paired, delete app and reinstalled. Reboot my iPhone but nothing seems to be working. Is anyone else having these issues? My phone picks the iconic as i only get to the stage of adding the 4 numbers, then it says connecting to fitbit... and I can’t seem to go any further.

Best Answer
4 REPLIES 4

‎10-02-2017 05:59

‎10-02-2017 05:59

Smooth going for me @Jen2017

The one time sync seemed to take longer than usual, I simply closed the app on my iphone and reopened, boom, sync'd.  Looks like a known issue and fitbit is working on it - here's the thread:

ionic sync

Keep moving, glad to see you here and congrats!

Community Council Member

WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

Best Answer

‎10-02-2017 08:02

In response to wmchapman

‎10-02-2017 08:02

I don't know whether it is something to do with my iphone as it is the iphone 8. Because i have never had any problems with fitbits before. I have manage to sync it twice but not it wont even let me add the device onto my account. It just gets to the stage connecting to fitbit and then nothing else happens. Hopefully they fix it otherwise I will be returning mine.

Best Answer
0 Votes

‎10-03-2017 17:42

In response to Jen2017

‎10-03-2017 17:42

I returned my Ionic after spending hours with technical support without any success.  The screen on mine just kept blinking a blue diamond pattern every 4 seconds.  I sent the video to support, after they couldn't figure out what to do.  We tried hard reset repeatedly (hold all three button for at least 15 seconds).  Support was dumbfounded so I was asked to send it back and once received they would replace it. After waiting more than a month for a product that didn't work I requested a refund instead of a replacement. I'm still waiting on my refund.....   my suspicion is that Fitbit rolled the Ionic out too early.  

Best Answer

‎06-26-2018 19:29

In response to Mikel72

‎06-26-2018 19:29

I Have been using fitbit for years, but this iconic I bought has too many issues, I bought it in feb and already had to have it replaced for not coming on, and dying after being fully charged, it took a month to get it back and they made me send a video after our phone call trouble shooting. I have had it back for a month and the screen just went blank again when I hold it down the fitbit logo just comes up and wont do anything else. I'm losing my faith in fitbit with this ionic

Best Answer
0 Votes