Ionic left button inactive in the menus, but works to restart the device

[Caesard]

Left button died, won't activate screen or anything else in the menus.

Touchscreen does work, so do the right buttons. 

Left button enables the forced restart procedure but it is rendered useless after reboot.

Any thoughts about that?

Moderator edit: subject for clarity 

[LiliyaFitbit]

It’s good to see you in the community, @Caesard.

Thanks for the details shared in your post and for already trying to resolve the issue. I was able to see that you have already contacted our Support team regarding this and that they were able to help you. Thank you for your time and efforts.

Have a nice day.

[Caesard]

Hello, indeed, lucky me, it was still covered under warranty and it was replaced.

The issue has modified, now the left button gets me quick menu, every time 🙂

This is the second replacement for the ionic, the previous one got a dead touchscreen. 

[Jackson76]

Opens or closes the button. If the operation can't be completed successfully, it returns false. Toggles the menu. If the menu is already open, it will try to close, otherwise it will try to open it. If the operation can't be completed successfully, it returns false.

MyBalanceNow

[LiliyaFitbit]

Thank you for the update, @Caesard.

I am glad to hear that you'll receive a replacement. I appreciate the additional details and hope you continue enjoying the Fitbit experience. In case you have some spare time, I would like to invite you to visit our Discussions board where you can make new friends and create new topics.

Keep on visiting the forums!