Ionic left button not responding

[Orangie]

Hi, 

Have a few problems with my ionic.

1. Left button not responding.
2. steps counter not registering
3. Heart-rate not measuring.

Did a factory reset and now struck at "Hold this button from ...."

 

Since left button not responding, can't get out of this page. Change clock face couldn't help. Press and hold left and lower right button not responding. Battery fully charged.

Appreciate any help on this. 

Thanks

[Kosnick]

Hi @Orangie and welcome to the forum. It sounds like you have a faulty device. I would contact customer support.

[Orangie]

Ya, got my replacement unit after troubleshooting with the fitbit tech support. Awesome fitbit team!

Everything's fine now. Back to my routine.