07-19-2018 00:27
07-19-2018 00:27
My ionic is losing ten minutes of time each day ever since I updated the app and updated the tracker ? I have to sync the watch a couple times a day any solutions otherwise the watch is being returned !
07-19-2018 11:40
07-19-2018 11:40
A couple of thoughts I have .
Try a restart of the ionic, or better yet, do a shutdown through the ionic settings menu.
Turn on all day sync for the ionic .
Contact Fitbit and have them take a look at the tracker.
07-19-2018 12:18
07-19-2018 12:18
07-19-2018 13:26
07-19-2018 13:26
Welcome to the Fitbit Community @RKD22! Thanks for following @Rich_Laue's recommendation. Since you're still having this issue, I'd like to make sure about the following:
Your Fitbit app is up-to-date. The version for iOS is 2.53.1:
If your apps update automatically, check the Updated list to see if the Fitbit app was updated.
And for Android 2.74.2:
If your apps update automatically, check the Recently updated or Up to date list to see if the Fitbit app was updated.
Also, make sure that your Fitbit Ionic is updated to firmware version 27.32.10.20. Once you've made sure about these 2 things, I'd do the following:
If the issue persists, take a look at this post of mine to make sure that your timezone is synchronizing correctly with your watch.
Keep @Rich_Laue and me posted!
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
07-19-2018 14:06
07-19-2018 14:06
@RKD22- I noticed that start to happen, but maybe only since last week. Mine has now died, so cannot provide anything further from Tuesday onwards.
07-20-2018 05:26
07-20-2018 05:26
I also started having this problem a week ago. My watch randomly stops syncing with my phone during the night when I'm asleep, and when I wake up, my watch will sometimes be *30 MINUTES* off of the actual time. Good thing I am not using my Fitbit Ionic as an alarm, or I would have been very late to work!
07-26-2018 07:15
07-26-2018 07:15
Thanks for all for the help fitbit have suggested a factory reset wiping all the data and restarting again. This has resulted in the setting up the watch again which it does successfully until you update the tracker it fails both with Bluetooth and WiFi both on a iphone and laptop with windows 10 and latest iOS and reverts back to set up mode ! The watch will be returned back to the store !
07-26-2018 11:23
07-26-2018 11:23
I too have been experiencing similar issues to your. I have noticed one thing since trying to get this tracker right for the last two days. Is your iPhone's Bluetooth able to find the device? Add to that I have noticed a significant drop in the battery life. I took mine off the charger less than an hour ago at 100% and it's already down to 87%. Sadly mine is old enough were it cannot be returned.
08-23-2019 05:41
08-23-2019 05:41
My ionic loses two hours a day! I’ve done everything. Reset, Synch (shouldn’t have to do this once per hour), recharge the phone (Should I leave it docked 24/7 so it can keep accurate time?). Excuse the sarcasm, but none of the cannned solutions seem to work.
08-23-2019 05:43
08-23-2019 05:43
FYI. None of the recommended solutions work? What now?
08-28-2019 08:56
08-28-2019 08:56
In the top right corner of every page is a slide out menu that has the Contact Fitbit Support link which also may be found under the help guide in the Fitbit App.
Sometimes the help needed is beyond what your fellow Fitbit users are able to offer.
06-07-2020 13:25
06-07-2020 13:25
I did all of that No change
06-08-2020 03:37
06-08-2020 03:37