help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic losing time and won't connect to sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-23-2021 19:09

‎07-23-2021 19:09

My ionic that is only 18 months old has started losing time and will not sync to the app. I no longer am getting notifications, able to sync stats to app and am losing about 30 minutes a day. Help!

Best Answer
0 Votes
1 REPLY 1

‎07-24-2021 07:43

‎07-24-2021 07:43

Welcome to the Fitbit Community @dentner71. Thanks for letting us know that your Ionic started losing time and won´t sync to the app. 

 

Please follow the steps of this help article to sync your device and correct the time on it.

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
Best Answer
0 Votes