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Ionic no display or lights

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‎09-08-2020 20:38

‎09-08-2020 20:38

Ionic had medium battery and now has no display or lights. Does not appear to be charging either. I have tried several chargers but still nothing. I tried the restart and factory reset but the device is unresponsive.  

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‎09-09-2020 11:47 - last edited on ‎10-17-2024 07:12 by Fitbit Moderator

‎09-09-2020 11:47 - last edited on ‎10-17-2024 07:12 by Fitbit Moderator

@Smillspa A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

I appreciate the troubleshooting tried prior to posting. In this case, I've shared your post with our Support team and someone will reply to you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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