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Ionic no longer syncing

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‎02-14-2018 07:10

‎02-14-2018 07:10

I’ve had my ionic for about a month and it will no longer sync...I’ve turned it off and on, turned Bluetooth off and on, deleted ionic from the app, deleted the Fitbit app, reloaded everything and still no luck...it finds the ionic and then cycles through “syncing tracker” for hours to no avail...please help

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5 REPLIES 5

‎02-15-2018 10:18 - edited ‎02-15-2018 11:23

‎02-15-2018 10:18 - edited ‎02-15-2018 11:23

Welcome to the Fitbit Community @Matty002! 

 

Thanks for performing these troubleshoots. I recommend checking this article as well and perform any other steps that you haven't tried so far. If the syncing issues persist let me know so I can provide you the next steps. 

 

Keep me posted! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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‎02-15-2018 10:52

‎02-15-2018 10:52

On my Android device I have to 'forget' the Ionic and repair it via Bluetooth. Day 6 of a 30 day return policy for me. Loving it when it works, frustrated with a watch that seems to be so picky about BT. I've had Pebble, Android Wear, and other FitBit devices without these issues. What's causing the narrow phone selection that officially are supported on the Ionic?

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‎02-16-2018 12:29

In response to Keanen

‎02-16-2018 12:29

Welcome aboard @Keanen! 

 

Thanks for sharing your inquiry, let me help you out. Please make sure that you'r running the latest firmware version check out the instructions here , you can also check out my previous post. 

 

Let me know how it goes! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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‎02-16-2018 12:55

In response to MaginB

‎02-16-2018 12:55

Current firmware - check

Android phone (not on your supported list) and happens to be one of the most powerful Android phones available right now - OnePlus 5T

 

I still have Bluetooth problems. That's my issue, I have to work your troubleshooting steps and then some just to keep this watch in sync, I don't get notifications at all, and I had to use my daughter's iPhone for some reason to add my AMEX to my wallet. It's just buggy. 

 

My question remains. Why does the FitBit Ionic have issues with Bluetooth on phones when other devices (Pebble and Wear)do not including your older devices. What are you doing that's out of the norm?

 

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‎02-16-2018 14:34

In response to MaginB

‎02-16-2018 14:34

I have also had my Fitbit iconic . The same amount of time. I'm also having issues with syncing. With my phone. I have tried turning on/off phone, uninstalling and reinstalling Fitbit app. The same with the tracker. Something I to wait an hour or more for it to sync with phone. I'm sorry

 But some people have busy lives &don't have time to wait an hour or more. For this Fitbit tracker to sync.

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