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Ionic not charging - feedback

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‎07-12-2019 11:37 - last edited on ‎07-13-2019 15:14 by Fitbit Moderator

‎07-12-2019 11:37 - last edited on ‎07-13-2019 15:14 by Fitbit Moderator

like many other messages here, my battery just shut down mid-run and wont recover.  customer service said they can offer me 40% off a new ionic but otherwise cant help me.  when I bought this watch at Nordstrom (who wont carry fitbit anymore) they never mentioned an additional warranty being important.  I am very disappointed this #350 watch only lasted a year and 2 months.  Any thoughts on what brand to try next?  this was my 3rd fitbit, now my last, and I would stay with them if not for the lack of standing behind their product.   Customer service kept saying that the ionic should last much more than a year, but for some reason mine didnt.  however they cant warranty it.  hmmm..... I need a new GPS watch!

 

Moderator edit: Updated subject for clarity 

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2 REPLIES 2

‎07-13-2019 15:14

‎07-13-2019 15:14

A warm welcome to the Community @SSteere. Thanks for taking the time to share your experience. 

 

Sorry to hear that you had this experience with your watch. We're always striving to provide you with the best Customer Service. Rest assure that each case is reviewed individually and the option provided is based in the Fitbit Warranty. If you have any questions about the option that you were given, you can reply back to the case that you have with our Support team. 

 

I'll be around if you need further assistance. 

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‎07-13-2019 16:05

In response to SilviaFitbit

‎07-13-2019 16:05

Sylvia, thanks for responding. I have been told since it's out of the year warranty (by 2 months) I just have to throw this one away and buy a new one. That seems like an unfair option for a $329 watch! Plus the retailer I bought it from no longer carries Fitbit because of this problem.

I feel like the fair solution would be to replace the watch one time, especially since they are supposed to last more than a year and mine died 2 months after that.

Can you help me get a replacement for my watch?

Sarah

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