I purchased a brand new ionic and the very first day I had no trouble charging it. The second time I charged, I was able to with a little bit of fidgeting and since that second charge, it's increasingly gotten worse. I've tried everything - changing ports, using wall chargers, cleaning the prongs, physically holding the charger to the watch, called customer support and nothing has helped. Customer support has tried to get me to do a factory reset and the other reset, but because my watch is completely dead it's not working. I thought originally that my cable was the issue, but after seeing these comments I'm beginning to wonder if it's just a bad design. It's really unfortunate to spend over $300 on a watch only to have it not charge properly. I sent a video to customer service, so we'll see what they say - but I may also need to return it if it's already giving me problems. Really hoping that the issue ends up being a bad cable and that it can be replaced.
