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Ionic not charging

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‎02-05-2020 00:19 - last edited on ‎02-06-2020 09:10 by Fitbit Moderator

‎02-05-2020 00:19 - last edited on ‎02-06-2020 09:10 by Fitbit Moderator

Battery symbol started flashing today with about 20% battery still left, then turned off about 20 minutes later.  Tried plugging in to charge but nothing happened, so tried another charger and cable, still nothing. 

Any advice?

 

Moderator edit: Updated subject for clarity 

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‎02-06-2020 09:10

‎02-06-2020 09:10

@Nodrogz Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

 

In this case, I've shared your post with our Support team and they will continue assisting you through email, please check your email inbox.

 

I'll be around if you have any additional questions. 

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