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Ionic not charging

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‎06-14-2020 10:40 - last edited on ‎06-18-2020 17:03 by Fitbit Moderator

‎06-14-2020 10:40 - last edited on ‎06-18-2020 17:03 by Fitbit Moderator

I have cleaned the sensors with a toothpick and every other troubleshooting option, correct charger etc. Ionic won’t turn on, or charge after it was perfectly fine prior to running out of battery. I have tried holding down every combination of buttons, while in correct charging point and Fitbit ionic charger.  Another thread I read was closed and stated to start a new topic concerning this if still experiencing issues after doing all troubleshooting.  

 

Moderator Edit: Clarified subject

Moderator Edit: Formatting

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‎06-14-2020 21:56 - edited ‎06-14-2020 21:58

‎06-14-2020 21:56 - edited ‎06-14-2020 21:58

As no other replies, I'll refer to my suggestion in another thread to try.

https://community.fitbit.com/t5/Ionic/Won-t-turn-on/m-p/4304809#M131019

 

But, sorry no magic bullet I'm afraid.

😞

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‎06-18-2020 17:05

In response to PaulMe

‎06-18-2020 17:05

Hi @PaulMe, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here, I understand how frustrating this matter can be for you. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

 

@PaulMe Thanks for your help!

 

Let me know if you have any additional questions, I'll be here.

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