Ionic not getting notifications

[cjaa3c]

Hi all,

I got a new Ionic to replace my Charge 2 and I am not getting any notifications to the watch.  I have a Samsung Galaxy 7 edge and my notification bar on the phone says the notifications are running.  I disabled the Charge 2 and have turned on my phone and Ionic along with doing all the other recommended steps.  I am at a lose, my Charge 2 worked fine.  Any help would be greatly appreciated.

[1209surf]

After trying every troubleshoot recommendation, still not receiving text notifications. Really disappointing and will likely return the Ionic one day after I purchased. Too many users experiencing the same problem. Serious flaw that Fitbit needs to fix.

[Ballhome57]

After 7 months my notifications finally worked but I was so fed up I gave the Ionic to my daughter and bought an Apple Watch. LOVE IT!

Sent from my iPhone

[mlebowitz76]

I also gave my Ionic to my son and got an Apple watch. It too has a couple
of bugs, but NOTHING like the Ionic. I am getting texts and can answer the
phone. I just wish the Fitbit app could be on the watch...I would pay for
the service!

[Tegandoo]

I’m very close but bitterly disappointed after spending £300 on something which still doesn’t have payment, the screens flakey and crashes all the time 😩

Thanks
Phillip

Sent from my iPhone

[Kellib22]

What exactly was the fix? Still isn't working for me 😞

[Kathycb]

I reset the firmware. Going back to the start. Plugged in and linked to WiFi. Hope that helps.

Kathy

Sent from my iPhone

[1209surf]

It did and the notifications option now works! Thanks for the advice.

[Daddio761]

This solved a 4 month problem. 

Thank you for your post!

[DavideFitbit]

Thank you for your reply @1209surf, while sending your information to the Customer Support team I've been informed that you already have a case created with them for further assistance. I'ts good to know  as well that this was resolved for you. 

Thank you also for the information @Ballhome57 and @mlebowitz76, I'm sorry to see that you had to give your Ionic as gift due to these inconveniences. 

@Tegandoo, could you please provide more details about the payment option and the display difficulty you've mentioned? Have you also tried restarting your device? Are you having trouble with notifications as the other users in the thread?  

@Kathycb, @Kellib22, could you please confirm if you've checked the information in this post about compatibility and troubleshooting options? 

Thank you for the update @Daddio761, that's good news. 

[Kathycb]

I’m good with my Ionic now. Thx.

Sent from my iPhone

[Megan6272]

What worked for me was go into setting, fitbit, notifications, then banner style, choose persistent, mine was on temporary before. Once I switched it to persistent it worked! Hope this helps you 😃

[DavideFitbit]

That's good news @Kathycb and @Megan6272, thank you for the updates! 

[bikerunner]

Is it fitbit setting or phone setting, tnx

[1209surf]

Played with settings on both phone and Fitbit. Took weeks of trial and error.

[Kathycb]

I had to reset the Fitbit and then I played with the phone app notifications, turning off and then on, to get it to work.

Sent from my iPhone

[DavideFitbit]

Welcome to the forums @bikerunner, let us know if you're able to resolve with the steps mentioned in this thread, and thank you for sharing the procedures that worked for you as well @1209surf and @Kathycb. 

[thingwithmotor]

FIXED!!! I was having the same issue of no notifications. I personally did not set my iphone xs max to persistent on message banners but what i was able to do was go into the fit bit app and i turned on notifications. Then i held the single button on the left of the ionic watch and it poped up a menu that showed music controls on one screen i then swiped right to get into the screen wake and notifications on the watch itself. then i clicked notifications until it showed on. ever since then i have gotten my emails, texts, calls, and facebook notifications on my watch hope this helps...

[DavideFitbit]

Welcome to the forums @thingwithmotor, it's good to see you around for the first time. 

Thank you for sharing the steps that have worked for you, I'm sure it will be useful to other users as well. 

[ionicguy]

Yes, clicking the left button (single button side) till you get a screen and then switching on the Notifications worked for me. If you get another screen, you may swipe left or right to get the notifications screen.

[DavideFitbit]

Awesome, thank you @ionicguy. And welcome to the Community forums.