Ionic not getting notifications

[cjaa3c]

Hi all,

I got a new Ionic to replace my Charge 2 and I am not getting any notifications to the watch.  I have a Samsung Galaxy 7 edge and my notification bar on the phone says the notifications are running.  I disabled the Charge 2 and have turned on my phone and Ionic along with doing all the other recommended steps.  I am at a lose, my Charge 2 worked fine.  Any help would be greatly appreciated.

[Djoelsson]

I agree completely! The notifications functionality was one of the selling
points I was looking for and it doesn’t work. Fitbit needs to do better.
You know it doesn’t work consistently and won’t admit it. I want my money
back, but I’m guessing that won’t happen.

[disgustipated]

I'm surprised and glad to see this issue is still being discussed. I lost a 30 mile hike due to sync issues. Maybe one day the issues with sync and connection with be fixed and i can power my paper weight back up and sync them. I havent worn my ionic in months and wrote it off as a loss of 300$ for a junk product that just plain doesnt work and have voice my opinion to others.

[SunsetRunner]

What I'm wondering is who exactly was the person that ticked the little green box at the top of this post that says "Solved" when it is quite obvious it hasn't been solved at all. Like I read all 8 pages looking for a solution before I posted because I assumed there would be a valid one but a lot of the people who claim it was solved for them don't exactly say how, they just say something generic like "thank you so much, that worked" and never reference what post exactly it was that worked. If I was a cynic I'd probably think that was somewhat staged

[shell3082]

I turned everything off and deleted it from phone. went into settings turn all off then turn on add Back to phone and then when they sync it all comes back on Never Never put phone on Do not disturb or you will have to do everything again



Sent from my T-Mobile 4G LTE Device

[SunsetRunner]

But see shell that's not an option we should find acceptable, Do not disturb is a function of our phones that was put there for a reason, like airplane mode. We shouldn't have to lose functions on our phones, that let's be honest we pay a small fortune for because of those functions, just because a "smart watch" we also paid a small fortune for is incompatible with them. It's not up to us to to lose function on our phones to get the fitbit to work, it is up to them to do due diligence before releasing the product to make sure that it is compatable with the phone not that the phone is compatable with it because the phone was there first.

I'd honestly love to know their testing criteria if such a massive bug was ignored just to meet a release deadline 

[shell3082]

I totally agree with you on everything but I use to be so frustrated but I decided I wanted the stupid 400.dollar watch to work. so I had to figure it all out so I at least was able to use it.


Sent from my T-Mobile 4G LTE Device

[SunsetRunner]

But see that's the problem Shell, they have convinced you now that it is all your fault so you keep making concessions when really the problem lies squarely with them and some really bad coding coupled with the pressure to release the ionic at the same time as the latest Apple watch because both are desperate to corner the market on smart devices. In this case Apple won hands down 

[shell3082]

well sorry for trying to help you I have no clue what to say to help you don't buy another until you find out that every single glitch is worked out


Sent from my T-Mobile 4G LTE Device

[SunsetRunner]

I wasn't trying to be rude Shell but there are 8 pages of people on confirming for a fact that deleting everything and starting over doesn't work and besides if I do that I lose months of health metrics, what's the point of having a smart watch that is suppose to track my health if every week I have to reset it? It stops being a Fitbit and becomes a (replace the F with Sh here)itbit

[shell3082]

well I am sorry it did not work for them or you but this was what I did and it worked. I don't work for the company but I cant help what they do I just know I messed around with so I had my watch work


Sent from my T-Mobile 4G LTE Device

[SunsetRunner]

How exactly did you get it to work? Because there is a long line of people posting on here saying the same thing but being massively vague about how they did it

[Kathycb]

I had to reset the device by putting the Fitbit next to my WiFi and following directions to reset the device from scratch. I had help from the help desk to do it.

Sent from my iPhone

[SunsetRunner]

So you reset your device? (l like the use of the word "device" there by the way because most of us normal people just call it what it is, a watch) and anyway if I have to reset it my argument still stands, by doing so I lose months of health metrics therefor my choices are lose my months of health metrics to get notifications or keep my health metrics and have no notifications and that's not what I was promised when I paid €300 for this

[ionicguy]

No, I did not reset my device. You just have to keep pressing and hold the
single button until you get a screen with either music control or the
settings. If it is music control, swipe the screen left or right to get the
settings screen. In this screen, you have to switch on Notification. Please
note that, this Settings is not the same settings you get normally when you
browse.

[SunsetRunner]

Who asked you ionicguy? My question was to Kathycb so why exactly are you answering for her? Did diddums make a mistake and answer from the wrong account? 

[Kathycb]

I didn’t lose any data by doing this.

Sent from my iPhone

[SunsetRunner]

So you didn't reset your WATCH then because reset implies returning it back to its factory settings which would delete all the previously saved data including metrics

[shell3082]

no I just uninstalled from phone went into settings turned everything off turned back on then reinstalled watch to phone and it would connect and work fine.


Sent from my T-Mobile 4G LTE Device

[SunsetRunner]

And the history of this thread proves that that is just a temporary solution, read back the whole 8 pages and you'll see you're not the first that worked for at the start but give it a few weeks and I bet you'll have to reset again and again and again ad nauseum 

[RopesNZ]

What kind of phone do you guys have? I used to curse fitbits name and say I'm not recommending it to anyone because the notifications never worked and I really wanted that feature..

But it turns out.... It was my phone that was the problem the whole time.. I have a Xiaomi and it uses aggressive battery management. I had to turn off everything in the battery saving to do with the Fitbit app and make sure the app is locked so it never closes and everything works fine now.