Ionic not getting notifications

[cjaa3c]

Hi all,

I got a new Ionic to replace my Charge 2 and I am not getting any notifications to the watch.  I have a Samsung Galaxy 7 edge and my notification bar on the phone says the notifications are running.  I disabled the Charge 2 and have turned on my phone and Ionic along with doing all the other recommended steps.  I am at a lose, my Charge 2 worked fine.  Any help would be greatly appreciated.

[juniorjunior365]

The iOS update just requires that you permit previously allowed devices to access Bluetooth again, and use your device location, and etc. However, the Ionic notification problem with iPhones is a known problem that Fitbit is aware of.  Their support will have you check your configurations, in which afterwards, you will find that nothing changed. Fitbit has not released an official statement concerning this problem, and it does not look like they will.  The quickest workaround is to reboot your iPhone.  It will work awhile and then stop. 

[RDNLD]

Junk it no fix for me after 10 months 

[YojanaFitbit]

Hey @juniorjunior365 and @RDNLD thanks for sharing your comments. My apologies for the delay.

@juniorjunior365 I really appreciate your thoughts in regards to the current issues some users are experiencing with notifications after the iOS 13 update. Thanks for sharing the workaround you're performing to get your notifications. We're hard at work to resolve this issues.

You can also check the steps suggested here: My Fitbit device isn't receiving notifications from my phone.

@RDNLD Thanks for sharing your feedback about your case. Sorry you feel that way about your Fitbit experience. Please keep communication open with our team, they will respond all future questions you might have. 

I'll be around in case that you need anything else. 

[RDNLD]

I was looking to see if you had come up with a solution before I trashed the watch. You do not back your products. It is time to move on. I wished you did not have the motto’ sell junk make money’ . The blaze was a much better product. The ionic is trash. I am moving on to an Apple Watch, I have waited too long for a solution. I know Apple stands behind their products.

Sent from my iPhone

[RunningMyles]

Sorry you feel this way man...I do get call notices through my Ionic but not text messages consistently (which doesn’t bother me because I infrequently receive or send texts). I think the challenge overall has been IOS updates as third party vendors like Fitbit need more time to adjust their firmware updates. I don’t know what the Apple Watch is like and think it is also a good platform. I’m sticking with FitBit because the metrics and community of users are good if not great. Who knows, I may jump ship too but for now I can live with these quirks. Best to you!

[RDNLD]

Unfortunately Fitbit has been so called working on this issue since December. Should have been resolved by now? I depend on my watch for notifications which I was receiving with my previous blaze watch. Nothing with the ionic. My husband has an ionic with no issues? Fitbit fails to recognize it is my watch which they do not support. I am not sure how a company can be working on this issue since last year which just got to be a bigger issue with the recent update of the IOS. I have an Apple phone I am got to stick with the Apple Watch.

Sent from my iPhone

[Msconniepooh19]

I’m not getting any calls or texts on my ionic i am really thinking seriously about going to a different Fitbit

[Msheffield84]

Fitbit doesn’t care, they have been bought out now and that’s why I think they didn’t make sure their equipment was ready for the new iOS 13. This is what I am hearing is the reason the notifications are not coming thru.

Sent from my iPhone

[rfdox]

i spent several hours with my Ionic not receiving notifications... im my phone is a samsung galaxy s8.. my phone always locks because i use google pay... did the setting below.. and like magic... im receiving notifications on my ionic... yeahhhhh!!!😀

Make sure 'Show notifications on the lock screen and play notification sounds' and 'Show and sound reminders when my phone is locked' are on. Find these settings under System > Notifications & actions. Make sure you allow the Fitbit app to access your notifications. Find this setting under Privacy > Notifications.

[Offline]

Settings>notifications>

Turn off "suggest actions and replies" and

Turn off "show snooze option

I'm using the Samsung S10e and this worked for me

[RDNLD]

i got rid of the watch and bought an apple watch which has no issues! thanks

Sent from my iPhone

[Sirvim]

I know it is frustrating, and  annoying, and then some!  

I had the same problem with 3 Versas, and 2 Ionics (I kept exchanging for new ones).

I tried every fix that Fitbit suggested, and some from the  community board. Finally someone at Best Buy  (in New Jersey) suggested that I unpair the Ionic with my android phone, and uninstall the apps - then restart (reboot) the Ionic, pair again, reinstall the apps, and reboot my phone.  After 3 attempts, of doing all of that, everything synced, and notification were received; that was until I downloaded the weather app, and that would not sync, and no notifications again. I unpaired etc once again, and the Ionic notifications, and apps, have been working absolutely fine since (for the past 5+ months).

One other tip: Try doing all of the above syncing over WiFi, it works better and faster than Bluetooth.

I hope this helps! When it does you will love the Ionic.

S

PS: I have been a longtime user, and believer in Fitbit, but have been angry that they have always been slow to remedy  their apps' problems, and others. Having said that - I believe there is too many good things within this "first real fitness tracker company," with many better things to come once Google acquires them. Google would not be pursuing them if there isn't much to be gained, and then I think the problems will be taken care of much more quickly.

[That is if the Fitbit stockholders receive a more fair offer than the $7 +change Google is now offering, and the acquisition is accepted]

[Bitoffitness]

Finally, a solution that works!!! Thank you for ending my notification nightmare!!

[brooklynbabe]

Ionic not swiping right to get notifications. What to do?