Ionic not receiving text messages

[Crzymomof4]

Ionic not showing when receive text messages, it shows when I receive phone call  or Snapchat 

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@Crzymomof4 Welcome to the Community. 

Thanks for the details mentioned. I would like you to force quit the app, reset Bluetooth, restart your Ionic, refresh notifications and set them up again. Check the instructions in this article. 

I'll be around if you have any additional questions. 

[SunsetRunner]

Hi @Crzymomof4 what phone do you have? If it's an iPhone there is a known issue with notifications which is down to Apple changing the way notifications are handled.  If it's Android there is a list of compatible devices but I get all notifications on my Nokia 8.1 which is NOT on the supported list!

[Dedspark]

I have never been able to get notifications of any type working on my Ionic.  I have followed two or three message threads on here.  I have a Android Pixel 2 X phone. I have done the following:

0) Updated the firmware on my Ionic to current.

1) Powered off my phone. 

2) Powered off the Fitbit.

3) Uninstalled and reinstalled the fitbit app on my phone.

4) Turned off Bluetooth and restarted the Ionic. Turned off Bluetooth and restarted my phone.

5) "forgot" the Ionic in the fitbit app and re-added it.

6) Forgot and readded the Ionic to my bluetooth.

7) verified the notifications settings in the fitbit app.

I disabled wi-fi to try to force it to use bluetooth, and now it's not syncing.  My wife has an Alta-Hr and she gets text/email notifications.  Seems like a more expensive version would be able do that.  Any suggestions?

Thanks.  

[SilviaFitbit]

@Dedspark Welcome to the Community. Thanks for the sharing all the troubleshooting you've tried. 

I truly appreciate the details mentioned. I'm sorry to hear that you're experiencing this issue with your watch. We’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[Crzymomof4]

It’s working now thank you

Sent from my iPhone

[SilviaFitbit]

@Crzymomof4 Thank you for getting back. I'm glad to hear that's working for you now. 

I'll be around if you have any additional questions.