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‎05-17-2020 10:01 - last edited on ‎05-18-2020 17:38 by Fitbit Moderator

‎05-17-2020 10:01 - last edited on ‎05-18-2020 17:38 by Fitbit Moderator

Yesterday, my watch stopped working. The screen lights up grey when pushing buttons, but won't display anything. I can't restart it and I'm not sure if it's possible to charge it.  The HR pulse green light and sync function don't work anymore either.

 

Anyone knows how to fix this problem?

 

Moderator edit: Subject for clarity 

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‎05-18-2020 17:38

‎05-18-2020 17:38

Hi @Myap, welcome to the Community Forums! 

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting. If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Let me know if you have any additional questions, I'll be here.

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‎05-19-2020 07:46

In response to RicardoFitbit

‎05-19-2020 07:46

I've tried to restart my watch multiple times, but I don't think it works. The screen doesn't display anything, so I can't tell if the logo is showing up. I can't turn it off either as I can't see anything.

 

It's now recording a lot of steps even if I'm not wearing it and it just sits on a table. 

Anything else I can try to make it work again? It's only 4 months old!

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