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Ionic not restarting after factory reset

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‎03-08-2021 15:21 - last edited on ‎03-10-2021 17:10 by Fitbit Moderator

‎03-08-2021 15:21 - last edited on ‎03-10-2021 17:10 by Fitbit Moderator

 

My Ionic was not syncing and I reviewed all FAQs and support forum advice resulting in the need to perform a factory reset. Ionic is now stuck with the Fitbit icon blinking on the screen. Spoke to two advocates he/she told me to do a factory reset. Please Fitbit can you respond to this. I'm using the Apple version of App. 

 

Moderator Edit: Clarified subject

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1 REPLY 1

‎03-10-2021 17:12

‎03-10-2021 17:12

@ranger1989 Hi there. Thank you for the research done prior to posting. 

 

I appreciate the troubleshooting performed. Your post was moved to this board, in an effort to keep the forums organized. I was able to see that you've already contacted our Support team. 

 

Have a nice day. 

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