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Ionic not showing all active hours

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‎06-05-2020 13:04 - last edited on ‎06-22-2020 11:48 by Fitbit Moderator

‎06-05-2020 13:04 - last edited on ‎06-22-2020 11:48 by Fitbit Moderator

My Ionic shows that I have six hours of activity today (9 a.m. through 2 p.m.) but the App is missing two of the hours (10 a.m. and 12 p.m.).  This has been happening pretty frequently over the last week.  Anything I can do to fix it?

 

 

Moderator edit: updated subject for clarity

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‎06-22-2020 11:51

‎06-22-2020 11:51

@Claygr Welcome to the Community.

 

Let me help you with your missing active hours on your Fitbit app. Start by logging out from the app, restart your phone and log back in. If the issue persists then remove the reminders to move from your Ionic, save and sync. Restart your device and add the reminders to move again.

 

Let me know how it goes.

Alvaro | Community Moderator

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