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Ionic not staying on

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‎07-11-2019 11:22

‎07-11-2019 11:22

My ionic just shut off with a full charge for the second time today. I was able to turn on by attaching to my charger the fist time. Now 3hrs later it did it again and I’m not near my charger. Pressing buttons did nothing. Any thoughts?

customer service was not helpful 

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3 REPLIES 3

‎07-12-2019 12:16

‎07-12-2019 12:16

Hi @Yokisdad it's nice to see you again participating here in the Community Forums, let me give you a hand with your Ionic.

 

First, I'd like to appreciate your effort and time troubleshooting your device with our Customer Support team prior to posting. To better assist you, can you please let me know if the heart rate sensor green lights are flashing or if your device is completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for your difficulties. 

 

I also recommend you to get in touch with our Customer Support team since assistance was already provided by them. 

 

Don't hesitate to contact me back if you need anything else, I'll be around. 

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‎07-19-2019 03:33

In response to RicardoFitbit

‎07-19-2019 03:33

Thanks for opening an incident report.

after that was done a replacement ionic is being sent ,minus the charger and straps.

again thank you

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‎07-26-2019 16:19 - edited ‎07-26-2019 16:20

In response to Yokisdad

‎07-26-2019 16:19 - edited ‎07-26-2019 16:20

You're welcome @Yokisdad, thanks for your reply and update. My apologies for the delay in responding.

 

Thank you for taking in consideration the troubleshooting steps that were shared in my post, I'm happy to know that our Customer Support team assisted you accordingly to our Warranty Policies to move forward with a replacement procedure to get you back on track. Don't hesitate to contact me back if you need anything else, I'll be around. 

 

Thanks for being part of the Fitbit family! Smiley Happy 

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