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Ionic not storing steps

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‎07-03-2018 03:32 - last edited on ‎07-03-2018 16:01 by Fitbit Moderator

‎07-03-2018 03:32 - last edited on ‎07-03-2018 16:01 by Fitbit Moderator

Ionic not storing steps after 24hours, weekly average around 90k or better , last week only 23k . Looking back some days 0 steps, looked this morning had 14k for yesterday then went to 0 steps. Need help

 

Moderator edit: Updated subject for clarity 

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‎07-03-2018 11:17 - edited ‎07-04-2018 07:48

‎07-03-2018 11:17 - edited ‎07-04-2018 07:48

How often do you sync @Lited4185 once the days has synced to the Fitbit account. the tracker doesnt need to store the data. 

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‎07-03-2018 16:10 - last edited on ‎12-25-2024 13:00 by Fitbit Moderator

‎07-03-2018 16:10 - last edited on ‎12-25-2024 13:00 by Fitbit Moderator

It's great to have you here @Lited4185! It's pretty weird that your data isn't stored. I would like you to confirm you're syncing your watch at least once a day, this will confirm that all your data is properly synced. 

Also, confirm you haven't manually logged any activity such as driving that can be deleting your steps. 

Thanks for your advice @Rich_Laue! Robot Happy

Hope this helps! Keep me posted. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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