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Ionic not syncing active hours.

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‎06-29-2019 19:07

‎06-29-2019 19:07

My Ionic is showing 12 out of 12 hours active but the app stopped at 5 hours out of 12. Everything else is syncing. Is there something odd going on with the syncing?

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4 REPLIES 4

‎06-29-2019 22:49

‎06-29-2019 22:49

I think this is more of an ongoing issue with your Fitbit app. Have you checked the board for your phone's OS? 

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‎06-30-2019 05:41

In response to Rich_Laue

‎06-30-2019 05:41

Yes, I have. I tweeted Fitbit Support last night and was told they are aware of this issue. It's not a total sync problem. Just the activity and active hours. For whatever reason, the app stopped recording those items early yesterday. I'll keep an eye on this today and see if there has been a resolution.

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‎06-30-2019 22:43 - edited ‎06-30-2019 22:44

In response to ReneeKelly

‎06-30-2019 22:43 - edited ‎06-30-2019 22:44

Then you are aware that this is an ongoing issue and you might want to subscribe to the main thread for your phones OS. To receive updates. 

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‎07-01-2019 05:40

In response to Rich_Laue

‎07-01-2019 05:40

I *wasn't* aware until *after* I had gone through the board, found nothing, posted my issue, and then contacted Fitbit Support on Twitter. Please try not to react to people like they haven't a clue what they are doing. If that isn't your intended inflection in your posts, I apologize. BTW, this wasn't a phone OS issue as the app on my computer was having the same issue.

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