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Ionic not syncing and time is wrong

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‎09-19-2020 12:54 - last edited on ‎09-20-2020 19:16 by Fitbit Moderator

‎09-19-2020 12:54 - last edited on ‎09-20-2020 19:16 by Fitbit Moderator

this just started happening with my ionic watch. Modifying the time zone is not the answer for me. I am tired of buying a new watch every two years. Thinking Apple right now.

 

Moderator Edit: Clarified subject

Best Answer
8 REPLIES 8

‎09-20-2020 19:15

‎09-20-2020 19:15

Hi @ctgale, welcome to the Community Forums!

 

Thanks for bringing this to our attention. Let me share with you that our Fitbit devices use the mobile device information to display the time with the syncing process, therefore, if you're having syncing difficulties with your Ionic, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.  

 

I'll be here if further assistance is needed.

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0 Votes

‎09-21-2020 04:11

In response to RicardoFitbit

‎09-21-2020 04:11

Just been on chat this morning to be told the minimum OS version ionic now works with is 7! When did this happen, I have been using it with my Samsung S5 for the last 3 years and it is on OS 6.0.1? Why does it not now support the older version?

 

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0 Votes

‎09-21-2020 09:40

‎09-21-2020 09:40

Also happening to me. Losing time & having trouble syncing all the sudden. Watch is only 9 months old. Quite discouraged as I decided to stick w/ FitBit over apple. Hopefully a clear answer will be provided soon.

Best Answer

‎09-21-2020 15:33

In response to paddleman

‎09-21-2020 15:33

I have been using it with my Samsung S5 for the last 3 years and it is on OS 6.0.1? Why does it not now support the older version?

 

AFAIK it's to do with the Fitbit app version on your phone. The last few updates have pushed the Android support version to 7.

 

There are archive sites out there. Google is your friend. I don't think Fitbit wish to encourage running earlier versions, so I won't post a link. But often older phones are still fine for some users.

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0 Votes

‎09-21-2020 23:30

In response to PaulMe

‎09-21-2020 23:30

Thanks, are you suggesting to not update when suggested? My device has just suggested there is an update but wont connect - surprise surprise! 

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0 Votes

‎09-21-2020 23:54 - edited ‎09-21-2020 23:59

In response to paddleman

‎09-21-2020 23:54 - edited ‎09-21-2020 23:59

are you suggesting to not update when suggested?

 

Not at all. My suggestion was to the OP who is running an older phone on Android 6. Supported OS's (Android 7+), it's best to update for app bug fixes etc. 

 

I'm not sure if there is any correlation between phone/computer app version compatibility and the firmware version on the Ionic. There doesn't seem to be any clear information from Fitbit on version compatibility scenarios for users.

 

 

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0 Votes

‎09-23-2020 01:10

‎09-23-2020 01:10

My ionic is now reading 20 minutes late and has had issues synching since the software update. I just want to know how to get the right time but there is no clear response from fitbit for this. Disappointing as its my 5th fitbit and it seems that the are only meant to last for 18 months. 

Best Answer

‎09-23-2020 05:25

In response to Holty

‎09-23-2020 05:25

I empathize as I was here looking for the same answer after trying for days to restore the right time. My IONIC went to "0" battery four days ago, without notice, then after charging, clock was out by a couple hours and 10 minutes. It would not sync, but this morning, it did, but time remained off. And as I was reading the blog, boom, the time was reset to the correct time. Hope this is not the beginning of the end. Good luck with your issues.

 

Best Answer