Ionic not syncing or pairing

[Kevwadd]

Ionic still not syncing or pairing on the updated app.

Samsung A10 OS 10 was working fine!

When is this going to be resolved?

Moderator Edit: Clarified subject

[RollieD]

Tracker not syncing with app.  It started screwing up about 3 days ago. I have removed the device from my account.  Uninstalled the app. Reinstalled the app added the device back to my account it syncs one time then stops working again.  All the other fixes (turn blue tooth off and on; force stop app; turn tracker off and on) don't do anything.  I've done uninstall reinstall process 6 times now..I'm done the app doesn't work for the Ionic...my wife's Charge 2 no problems.  Gonna look into the Samsung Tracker and dump this piece of garbage.  It works in your wrist put you can't keep track of anything or check your workout results so what good is it...DONE WITH FITBIT

[SilviaFitbit]

@Kevwadd @RollieD Hi there. Thanks for the details mentioned and the troubleshooting tried prior to posting. 

I see where your disappointment is coming from. If you have an Android phone, there was a syncing issue that our team was working hard to resolve, and this is why a new app update was released, make sure that you have installed the Fitbit app 3.37.1 version. 

See you around. 

[Kevwadd]

Well all of a sudden after 4 days it started working?

[RollieD]

I'm good also now...the update worked

...👍👍......I take back everything bad I said above...😎

[debbgrif]

@SilviaFitbit i have the latest app, have done all of the troubleshooting things the threads show, the articles show....everything.  BTW,  when a customer posts they have uninstalled and reinstalled the app, they will have the most current version so stop telling folks to make sure they have the updated version when they have already told you they reinstalled it.

My ionic started back yesterday afternoon and stopped again this morning around 6.30 .

No one has time to do multiple rounds of install, Uninstall, every single day. 

Tell me...what is my next hoop i must jump through now that i have the updated app?

[nagas6059]

Silvia Fitbit...see you around?  What kind of response is that?  I have had issues since last November and it will not sync.  I do have an Android and have the updated version.  Disappointing that I cannot keep track of all my steps on a daily or weekly basis unless I want to hand write it down.  Not a solution....PLEASE fix this.  

[RollieD]

Not a techie so this just my suggestion.  Even though you have the new app installed..Go back into Playstore get the FitBit app.if you have it installed already it should say "Update" instead of "Install" 🤞

[debbgrif]

Thanks but unfortunately it doesn't give the update option because it is up to date.   

[Kevwadd]

No idea what's been going on here my ionic came alive dont know why having installed the updated app and it still wouldn't sync.  It's all good now but I dont know why I wish I could help you  it's so frustrating. 

Kev.

[SilviaFitbit]

@debbgrif @Kevwadd @nagas6059 Hi there. Thanks for the details shared and the troubleshooting tried prior to posting. 

I understand your frustration with this. Just wanted to share with you that the syncing issue with Android started on 1/28/2021 and it was resolved with the release of the Fitbit app android version 3.37.1 on 2/1/2021, more information about it can be found in the main thread. 

If you're still experiencing issues, double check that you have a compatible operating system with the Fitbit app: 

• Apple iOS 12.2 or higher
• Android OS 7.0 or higher
• Windows 10 version 1607.0 or higher

Also confirm that you have a mobile device listed here.

If your Ionic was unpaired from your account, follow this troubleshooting to pair it again. 

Let me know how it goes. 

[Mar2728]

i had same problem. i factory restarted.  redownloaded app but now i can't add the watch!  the watch just keeps saying go to fitbit.com/setup.  even though i got as far as Bluetooth finding watch and setting up wireless.  any suggestions out there? 

[RollieD]

When you log onto the Fitbit website is the device there?? If not you probably have to do the initial setup for watch on the website just like when you bought the watch.  Otherwise I have no other suggestions.

[Steven19]

I've been trying to sync my Ionic for days now. Last proper/full sync was 29th January and partial on Monday 1st Feb. Since then I have reinstalled the app several times but still not syncing.

My phone and tablet are both finding the Ionic but it won't connect. 

[SilviaFitbit]

@Mar2728 Thanks for the troubleshooting tried prior to posting. As mentioned by @RollieD follow the set up procedure to add your Ionic to your account. If you encounter difficulties, follow the steps mentioned in this article. 

@Steven19 Welcome to the Fitbit Community. Thanks for the troubleshooting performed. Have you performed this syncing troubleshooting? Are you getting any error message? 

Let me know how it goes. 

[LeaderSmall]

Greetings, I am sorry to hear about your experience with your tracker.  I had the similar problems with my Ionic and it just not longer gets past the loading screen.  I still have a Fitbit Blaze and a Charge 3 that work for now, but really wanted to upgrade to a new watch.  I'm a little afraid to try Fitbit because of my experience with the Ionic, but let me and the community know how Samsung works out for you if you go in that direction.  I truly like to track fitness and like Fitbit, but don't want to take another expensive watch risk.

[Mar2728]

I am about to throw in the towel. I am going to get someone else to help me to see if i am just missing something. maybe starting from scratch is the answer!!! this is it and then I am done with fit bit. I am thinking of getting a Samsung watch. I have homework to do.

the thing that makes me mad is that Fitbit doesn't even care to reach out to the customers with problems. I guess we aren't worth retaining.

Marilyn

[Steven19]

After numerous attempts it has finally synced and connected to my tablet which has also added it to the app on my phone. Hopefully there'll be no more issues🤞🏻

[SilviaFitbit]

@LeaderSmall @Mar2728 Thanks for getting back. I see where your disappointment is coming from.

If you have tried the procedure above but your Ionic isn't pairing or it's stuck on the loading screen, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

@Steven19 Glad to hear that your Ionic is syncing now to your app. 

See you around.  

[TheFatherBrown]

Hi @SilviaFitbit , while it is comforting to hear that Fitbit have identified a defect and fixed it, I am still having issues.  I have a compatible mobile device (Samsung SM-A105M), running Android version 10 and have the latest version of the Fitbit App (3,37,1).  I have, countless times now, reinstalled the Fitbit App, rebooted phone and Ionic, turned Bluetooth on and off and (once) factory reset the watch.  I would not advocate that (since it takes a while to get the thing back to working state, particularly if you loaded music), but I was desperate.

The best that I have achieved after all that pain and anguish is intermittent connection to the App.  Under settings > connections > Bluetooth, the Ionic is showing as paired (which is a good thing and took quite a while to get stable after the factory reset).  First thing in the morning, the Fitbit will not sync to the App .. pulling down on the dashboard shows "gathering your data" for a few seconds, then nothing else happens.  Tying to sync from the device page on the App results in the red warning sign after a few seconds.  

To get it to sync, I have to shutdown the watch (generally more than once) and then try from the App.  Once the sync is working, it generally stays working provided the watch is close to the phone but when I go to the gym (without the phone) and try to sync when I get back, it does not work.  This is not what would expect from a watch that is only a few months old.

Please continue to research the defect and fix it.