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Ionic not syncing, time is wrong

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‎10-30-2020 08:51 - last edited on ‎10-30-2020 19:33 by Fitbit Moderator

‎10-30-2020 08:51 - last edited on ‎10-30-2020 19:33 by Fitbit Moderator

Issues:

 

Watch now anything up to four dats behind

Does not sync

Does not log data correctly

Does not hold charge

Tried to reset several times and charged for days

 

Moderator Edit: Clarified subject

Best Answer
2 REPLIES 2

‎10-30-2020 19:32

‎10-30-2020 19:32

Hello @ChrisT123, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

Best Answer
0 Votes

‎10-31-2020 07:31

In response to RicardoFitbit

‎10-31-2020 07:31

Hello,

Thank you for the reply.

Nothing has worked and the battery is now only lasting a few hours after a full charge.

Sent from my iPhone
Best Answer