Ionic not syncing

[SunsetRunner]

I am having same problems just won't sync. Love the watch but despite trying all the solving suggestions it's still not syncing and it's been days. Refund or update software? Anyone got any new ideas? Thanks

[SteveH]

It's tricky putting forward new ideas without knowing what you have tried so far.

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/

If you've tried all those without luck then, as it says in the troubleshooting guide, it's time to contact customer support. If they can't fix then they can advise you on your warranty options.

[stanf]

I am having same trouble started on the 29th sSeptember been told by help desk it is my Samsung J5 phone that is now incompatible after 6 months of no issues??