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Ionic not syncing

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‎09-27-2019 02:42 - last edited on ‎09-28-2019 05:49 by Fitbit Moderator

‎09-27-2019 02:42 - last edited on ‎09-28-2019 05:49 by Fitbit Moderator

Youve messed my Ionic up and it wont connect to the Iphone, I was told to do a factory reset by Jose on your chat line and now its completely useless

 

Moderator edit: Updated subject for clarity 

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‎09-28-2019 05:56

‎09-28-2019 05:56

It's great to see you on the Community @mrkwn. Thanks for the details shared. 

 

I appreciate that you mentioned you had a case with our Support team. Since, you've tried performing a factory reset and it stopped working after you did it, I would like you to reply back to the email that you have with our team, this to avoid any confusion. 

 

Let me know how it goes. 

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