Hello @Anita26 thanks for bringing this to me, for sure I can help you with your Ionic. First, I'd like to give you a warm welcome to our Community Forums.
As it turns out, I'm unable to know which steps were already tried prior posting, however, if you haven't already done so, I recommend you to take a look to our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Please note that this specific article includes a restart process which was helpful for other users that were experiencing the same.
I'll be here if you need anything else. Ask me any additional questions you may have.
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