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Ionic not tracking stats

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‎06-15-2020 13:34 - last edited on ‎06-15-2020 20:14 by Fitbit Moderator

‎06-15-2020 13:34 - last edited on ‎06-15-2020 20:14 by Fitbit Moderator

My iconic stopped tracking everything (steps, floors etc) randomly about 11am today. 

I've tried charging it, checking for an update and restarting it a couple of times. Any help? 

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎06-15-2020 20:12 - last edited on ‎07-29-2025 10:02 by Fitbit Moderator

‎06-15-2020 20:12 - last edited on ‎07-29-2025 10:02 by Fitbit Moderator

Hi @NickitaG, it's nice to see you again participating here in the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. Since your Ionic isn't tracking your stats as the way it was designed and the restart process didn't resolve the issue, please follow the next steps to perform a factory reset and let me know if the issue persists:

  1. On the device, hold all three buttons for about 10 to 12 seconds. 
  2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
  3. When the device vibrates, release all buttons. 
  4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
  5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

Keep me posted. 

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‎06-15-2020 21:50 - last edited on ‎06-18-2020 18:16 by Fitbit Moderator

In response to RicardoFitbit

‎06-15-2020 21:50 - last edited on ‎06-18-2020 18:16 by Fitbit Moderator

I'm having same issue with leds not flashing pls help

 

Moderator Edit: Formatting

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‎06-16-2020 02:08

In response to RicardoFitbit

‎06-16-2020 02:08

I found another thread that suggested a few restarts. 

After 5 restarts it started working again! 

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‎06-18-2020 18:14 - last edited on ‎07-29-2025 10:01 by Fitbit Moderator

In response to NickitaG

‎06-18-2020 18:14 - last edited on ‎07-29-2025 10:01 by Fitbit Moderator

Welcome aboard @Angel818 and thanks for your reply @NickitaG.

@NickitaG I'm really happy to know that after trying some troubleshooting steps your device is working as it should. Don't hesitate to contact me back if you need anything else.

@Angel818 Thanks for bringing this to our attention. Can you please confirm to me if the troubleshooting steps that were shared on my previous post were tried? I'll be around if you need further assistance.

Don't hesitate to ask me any additional questions you may have.

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