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Ionic not turning on after update

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‎07-04-2020 19:03 - last edited on ‎07-05-2020 17:39 by Fitbit Moderator

‎07-04-2020 19:03 - last edited on ‎07-05-2020 17:39 by Fitbit Moderator

I did the most recent update to my ionic and have been having issues since. First it wouldn't charge. Bought a new charger after a few days I finally  got it to charge with the new charger. 

Then it randomly wouldnt stop resetting its self and eventually  turned off. Managed to get it back on and now the display is messed up, hard to see with green lines through the middle. 

Any way to fix this? 

 

Moderator Edit: Clarified subject

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‎07-05-2020 17:38

‎07-05-2020 17:38

Hi @Ablair8808, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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