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Ionic not turning on.

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‎04-05-2020 21:43 - last edited on ‎04-15-2020 17:29 by Fitbit Moderator

‎04-05-2020 21:43 - last edited on ‎04-15-2020 17:29 by Fitbit Moderator

My Ionic starting acting up about two weeks ago, chatted with customer service and of course they said hard restart, did it twice already, I could swipe up on third or forth try and no tapping.  They declared it fixed.  Had rainbow screen tonight, hard restart and nothing!  Are these just considered disposable?  This is the third one, different models and upgraded each time.  Is it time for an Apple?

 

Moderator edit: Subject for clarity 

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‎04-15-2020 17:28

‎04-15-2020 17:28

Hello @Dot10s, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for all the details that were shared in your post. I'd like to share with you that our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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