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Ionic not turning on

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‎06-03-2020 07:33 - last edited on ‎06-05-2020 19:43 by Fitbit Moderator

‎06-03-2020 07:33 - last edited on ‎06-05-2020 19:43 by Fitbit Moderator

After reading all I could about the IONIC battery I have failed to revive my watch. Done all brushing and cleaning, used all buttons and combinations thereof to re-activate it but it is still totally dead. Two days later and no help from support can anyone tell me what to do to get a new battery, new IONIC or replacement, whatever! FITBIT Support is horrible!!!!!

Thank you

 

Moderator Edit: Clarified subject

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‎06-05-2020 19:43 - last edited on ‎09-10-2025 10:32 by Fitbit Moderator

‎06-05-2020 19:43 - last edited on ‎09-10-2025 10:32 by Fitbit Moderator

Hi @Tegiro, it's nice to see you again participating here in the Community Forums!

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated.

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.

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