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Ionic not turning on

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‎07-31-2019 07:29 - last edited on ‎08-01-2019 12:48 by Fitbit Moderator

‎07-31-2019 07:29 - last edited on ‎08-01-2019 12:48 by Fitbit Moderator

my Fitbit ionic will no longer turn on. When I attempt a reset I get a couple green, lines down the center of the screen followed by a red vertical line. I’m unable to connect the app to the device. Does anyone know if there a fix or what the red line means?

 

Moderator edit: Updated subject for clarity 

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‎08-01-2019 12:52

‎08-01-2019 12:52

A warm welcome to the Community @Offord. Thanks for the details shared and the reset you've performed. 

 

It's pretty weird that you're seeing lines in your Ionic's display. I would like you to confirm you've tried restarting it and if your display is still not turning on then provide me with a picture of what you're seeing in your watch. 

 

Keep me posted! 

 

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