Ionic not working after firmware upgrade

[Krispie33]

Hi i updated my iconic fitbit last night while it was on charger thru bluetooth.  I feel asleep and when i woke up it said it was successful. (But iconic never charged. Now down to 9%). I was able to do the shortcut but then it said to calibrate it?? But said sensors couldnt be "blocked". Umm iconic not a plug in and not it doesnt seem to be doing anything. Help please. My name is Kristie B

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@Krispie33 Welcome to the Community. Thanks for letting me know that you started having issues with your Ionic after firmware update. 

Since you're receiving the calibrate message, please move forward with the calibration by plugging in your Ionic and setting it on a flat surface. Once you have completed these steps try a restart. 

If you get it working after this, please fully charge it. In case you experience any issue while charging it, try the steps in this article: Why isn't my Fitbit device's battery charging? 

Let me know how it goes. 

[Krispie33]

• still doing it;(( even changed watch face. I took a video to show what its doing but don't know how to download on here;(

[SilviaFitbit]

@Krispie33 Thank you for getting back. I've shared your post with our Support team and they mentioned that you already have a case with them please continue the communication through email, they'll be happy to assist. 

Feel free to post back if you have any additional questions! 

[Krispie33]

Sylvia you and your team are Fabulous!!! ;))) Thank you so much for being
so quick to get to me and for trying to help. It meant the world. keep up
the great work!!.
Sincerely, Kristie Bonner;)

[SilviaFitbit]

@Krispie33 Thank you for getting back! I'm happy to hear you had a good experience with the Fitbit team and the Fitbit Community, feel free to post back if you have any additional questions. 

Happy stepping! 😊