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Ionic not working after reset

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‎08-14-2019 09:24 - last edited on ‎08-15-2019 08:39 by Fitbit Moderator

‎08-14-2019 09:24 - last edited on ‎08-15-2019 08:39 by Fitbit Moderator

If you're like me and have had an unresponsive Ionic that you've done all the reset techniques with, try to do the same thing while its unplugged after charging it for a while. worked right away with mine, all I had to do was hold the buttons down and release after 10 sec while it was UNPLUGGED. 

 

Moderator edit: Updated subject for clarity 

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‎08-15-2019 08:52

‎08-15-2019 08:52

It's great to see you around @buckeyebandguy. Thanks for the details mentioned and the troubleshooting tried. 

 

In this case, I've shared your post with our Support team and they've mentioned you already have a case with them. Please continue the communication through email, they will continue assisting you. 

 

I'll be around if you need further assistance. Robot Happy

 

 

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