Ionic not working after upgrade to Oreo

[ankitgoyla]

I have upgraded to Oreo 8.1 and I am still not getting any notification in my android phone.

I am using fitbit ionic.

I have done everything possible.

Please help!

Moderator edit: updated subject for clarity

[LucyAP]

Welcome to the Forums @ankitgoyla! Thanks for sharing your experience and all the troubleshoot you tried before posting here. 

To better assist you, I have a couple of questions:

• What Android device are you using? 
• Is the background sync allowed? 
• Is your phone in do not disturb, quiet hour or driving mode? 

Keep me posted! 🙂 

P.S. In the meantime, if you haven't done make sure to follow the help article Notifications not working after update to Oreo. 

[ankitgoyla]

I am using Oreo 8.1.0 Android

And background synk is working.

I am just getting this message in the notification - " restart your phone to restror tracker notification". And I have restarted my phone alot of times but still I am not getting any notification.

Help

Moderator edit: word choice

[LucyAP]

Thanks for the update @ankitgoyla! I appreciate that you have let me know the version of Android and the troubleshooting steps you followed. 

Please confirm that you have followed these steps:

•  Your phone is set to receive notifications. For more information, see How do I get notifications from my phone on my Fitbit device? 
• Force quit the Fitbit app and reopen it to sync your Fitbit device.
  
• Reset Bluetooth on your phone.
• Restarted your device as suggested at How do I restart my tracker?
• Refresh notifications.
• Set up notifications again.

Also, can you please let me know the brand (Samsung, Huawei, LG, etc.) and model (Galaxy 9, P9, etc.) of your Android device? 

Keep me posted! 🙂 

[ankitgoyla]

I am.using oneplus 5T model. And I went through all these steps and but still not working.

I getting this notification nmessag again and again whenerwh I open my app.

"Restart your phone to restore tracker notification"

Help!

[LucyAP]

Thanks for the reply @ankitgoyla! I appreciate that you have confirmed the suggested troubleshoot steps and that you have shared what Android device you have. 

Currently, Oneplus 5T is not on the Supported Devices list. Since it's not fully supported and tested by our development team this connectivity may not always be successful or some of the features might not always be available. This may be due to hardware components in the device, outdated versions of Android, or manufacturer imposed limitations.

We appreciate your understanding while we work to improve this experience, and encourage you to let us know if you have any additional feedback on this and other features.

[ankitgoyla]

So it's off no use then? Or should I wait for the new update! I mean it was working before I updated to Oreo 8.1. 

I wasted my money on this then!

[LucyAP]

Thanks the update @ankitgoyla! I wanted to assure you that we take into consideration all the comments provided by our users to continue improving your experience.

Fitbit is compatible with more than 200 of the most popular Android, iOS and Windows mobile devices. The full list of compatible devices with confirmed compatibility can be found at fitbit.com/devices. If a device isn’t listed it doesn’t mean it won’t work with a Fitbit tracker or smartwatch. We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit App, and are constantly working to confirm compatibility with new phone models. A majority of Android phones running version 4.4 or higher will work with our products, however we cannot guarantee optimal performance on devices for which we have not tested and confirmed compatibility. This may be due to hardware components in the device, outdated versions of Android, or manufacturer imposed limitations.

Thanks for your patience and understanding.