Ionic not working - feedback

[Sevatdal]

My wife and me have been a happy customers using fitbit for several years. 

Last month both my wifes Ionic and my own Ionic turned RIP. 

These was only after 14 months and 10 months of use. 

My watch was replaced at the store. My wife purchased a Samsung watch instead while Waiting for Fitbit to take action solving the issue... 

Luckily we have 2 year warranty in Norway. But I must say I'm not pleased by the Fitbit customer service. Maybe they don't have capacity to handle all of the Ionic complaints.

I enjoy my Fitbit, but I'm not pleased by the Ionic lack of quality and the absent customer sport so far. 

Moderator edit: Updated subject for clarity 

Moderator edit: Format

[SilviaFitbit]

A warm welcome to the Community @Sevatdal. Thanks for taking the time to share your experience with Ionic and our Customer Service. 

Sorry to hear that both Ionics have failed. Your feedback is appreciated, we're always working to improve our service.

I've checked your case with our Support team and they've mentioned that your case has been escalated to another department and this is why it's taking a bit longer. However, it has been received by them and they will reply to you soon. 

I'll be around if you need further assistance. 

[Sevatdal]

My case was registeret June 26th. When Will Fitbit nform me how
to proceed in order to get my full refound or New watch replacement?
I will not accept any other sollution.

Also the Long Waiting time is making me upset.

Moderator edit: Removed personal information 

[RicardoFitbit]

Hi @Sevatdal your prompt reply is appreciated.

I recommend you to constantly check your email inbox, spam and junk folders for our Customer Support team, they'll be in touch with you soon. For any inquiry related to our warranty policies, you can check them here. Your patience is appreciated.

I'll be around if you need anything else. 

[Sevatdal]

Please send me a return authorization number.

Best regards
Sigmund

[RicardoFitbit]

Hey @Sevatdal, thanks for your reply.

As a Community Moderator I'm unable to access to your personal information nor the order details to send you a return authorization number as per your request. Reason why I suggested you to contact our Customer Support team because they'll be able to assist you further. 

Let me know if you have any additional questions. 

[Sevatdal]

Thanks for the help. I will contact the shop again and try to sort it out
with them.