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Ionic only displaying 0%

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‎08-05-2020 06:25 - last edited on ‎08-09-2020 21:16 by Fitbit Moderator

‎08-05-2020 06:25 - last edited on ‎08-09-2020 21:16 by Fitbit Moderator

I just switched phones and after setting up my Ionic for the new phone, it was having trouble syncing. So did a factory reset. The watch updated and synced once but then had issues again. So I simply went into the menu to power down the Ionic as I was going to restart it. After powering down, it will no longer turn on. 

 

That is except after leaving it off the charger for a long enough time that the 0% battery display will be shown. This is the only time the screen will turn on. At this point if I put it on the charger it will no longer turn on. I have tried both a 3 and 2 button reset but the buttons provide no response. I have even tried leaving it on the charger for a full day to ensure that it gets a full charge but still no response. 

 

Moderator Edit: Clarified subject

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‎08-09-2020 21:15

‎08-09-2020 21:15

Hi @birdman5589, it's nice to see you again participating here in the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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