Ionic randomly keeps switching off

[Lena.n]

Ive only just reacently purchased it and have been using it for under a week. Throughout the day, during workouts and while I am sleeping it randomly turns off concluding in no tracking. Frustrated as to why this is occuring, hasnt been in use long enough for it to start playing up. Thank you in advance for your replies 

[SunsetRunner]

Hi @Lena.n. Sorry to hear about the issues you're having but I'm happy you found us here in the Forum. Try re-starting your Ionic three times quickly. Instructions are here. Please let us know if that resolves the problem. 

[Lena.n]

I tried restarting it like mentioned this morning, but unfortunately it is still switching off randomly

[NellyG]

Id suggest you contact support then (link in my signature)

[neecy]

I have the same problem. I pushed the buttons and it would come back on then turn off again a bit later. Now I can't get it to come back on at all. It has been charging all night and it was 100 percent charge when  it started turning off.

[neecy]

I need the link to customer support too for the same problem, please send?

[SunsetRunner]

Tap here to get to the Fitbit Support page.

[MattFitbit]

@Lena.n Great to see you on the forums! 

@neecy @Lena.n I reached out to our support team and they confirmed that you had both opened cases with us recently. Thanks for taking the time to do so! Feel free to reply to their email at your earliest convenience.

For anyone else having a similar experience, I would recommend checking out the troubleshooting tips @SunsetRunner had recommended, here. If that doesn't work feel free to let me know! 

@NellyG @SunsetRunner Thanks again for the assist!

[aneeshpb]

Was this issue resolved? A friend of mine bought me an ionic from the US, and I powered it on only yesterday. After some trouble trying to set it up, I managed to make it work. But since morning today it has turned off 9-10 times. Every time I pressed the left and the bottom right buttons to turn it on again. It will turn on and switch of within 2 mins, sometimes immediately, and other times it doesn't even turn on! I gave up after the tenth time! This is not how a $300 product behaves on the second day.

I use my iPad pro 12.9 (2015 version) and my Oneplus2 device to sync. It definitely has sync issues as well, but I thought I can manage somehow. After this, I'm getting really annoyed. If the issue was resolved, can you help me?

[Lena.n]

Unfortunately not, mine still turns off. Ive been in touch with the support team and they have gotten back to me with different methods that were meant to apparently stop it but after numerous attempts its still occuring. I completely agree a $450 device definitely should not be turning out like this. I had given up trying as the methods were just not working, so I just end up turning it back on everytime hoping it lasts longer than the last time.

Im starting to think its a hardware issue, but not sure how to go about it or who to contact.

[neecy]

It eventually stopped turning back on so I called in and they sent me a new one. It's much better but still turns off occasionally.

Sent from my iPhone

[Evoca]

I'm having this exact same problem. It randomly shuts off. I did all the recommended troubleshooting steps to no avail. It will sometimes work for hours, and sometimes reset itself continuously. I'm going to be returning it soon if I don't see a fix coming. I had a Microsoft Band 2 that did everything this does and never had problems, they just quit supporting it unfortunately due to not enough interest.

[aneeshpb]

I think I figured out why this is happening. I use it with my iPad pro and whenever I connect my Apple pencil, the watch switches off. So it has led me to deduce that something with the bluetooth is interfering. With almost all my other bluetooth devices, I haven't faced much issue. Did you guys notice something similar?

[neecy]

Mine finally would not come back on returned it they sent me a replacement and my new one is better but still turns off occasionally randomly.

Sent from my iPhone

[MrIoane]

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@aneeshpb wrote:

I think I figured out why this is happening. I use it with my iPad pro and whenever I connect my Apple pencil, the watch switches off. So it has led me to deduce that something with the bluetooth is interfering. With almost all my other bluetooth devices, I haven't faced much issue. Did you guys notice something similar?

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Interestingly enough, I experienced this problem today which led me here after checking with my wife and her Ionic.  Earlier this morning, I did charge my Apple Pencil and it was after this that I had noticed the issue.  I have turned off my Bluetooth on my iPad and turned it back on, restarted my Ionic and so far I haven’t experienced a shutdown.

[MrIoane]

Following up...

Since Thursday, I have not experienced the shutting down of my Ionic.  It does appear that the Apple Pencil being connected was the issue.

[neecy]

I don’t have an Apple Pencil so not sure why mine shuts off