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Ionic right top button not working

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‎03-21-2021 23:27 - last edited on ‎03-22-2021 11:19 by

‎03-21-2021 23:27 - last edited on ‎03-22-2021 11:19 by

Hi, @SanjeevP  here. My Fitbit ionic - Adidas is not operational now. The right top button has frozen. I am not able to charge it. I have used the Fitness tracker for 1 year and 6 months. Now its not responding. There are no service center available at Singapore to repair or look at the issue. Fitbit team, Kindly advise me the course of action. 

 

 

Moderator edit: subject for clarity 

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2 REPLIES 2

‎03-22-2021 11:18

‎03-22-2021 11:18

Welcome to the Fitbit Community, @SanjeevP.

 

Thanks for the details shared in your post. I understand your concern. I was able to see that you have already contacted our Support team regarding this. If you still need help, please feel free to contact our team back as they have already all the details and special tools to continue assisting you. 

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎03-22-2021 18:59

In response to LiliyaFitbit

‎03-22-2021 18:59

Hi @LiliyaFitbit , my issue is still not resolved.  The right top button is not depressing and hard. I was able to charge the ionic when I kept it whole night for charging. Now Steps don't count and calories just keeps on moving up even without any workout. 

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