Ionic's missing data

[rlayne]

I just lost over 6,000 steps on my Ionic have this happen to anyone else?

Moderator Edit: Clarified subject

[Versa357]

Is it just me or does it seem like fitbit has the worse customer service possible. I tried calling about the issue put on hold kept getting recording please hold all are busy sorta thing but after 5 minutes line goes completely silent been on hold 15 minutes then they just hang up on you can't even speak to anyone

[Versa357]

I called and I got only a little info which might relieve some of you guys. The guy said looking at my account it looks like I was busy yesterday that I had over 50,000 steps but yet my watch and app only gave me 25,000. So our steps might be counted correctly on their end and he just asked me to give it time that it is a known issue they are currently trying to fix. But that was a relief atleast if on their end they see all of our steps that hopefully it will be corrected and give us those steps back.

[miraclee23]

Mine reset from above 10k to 300+ steps as well after i sync, for the past 2 days. And the ionic is a new replacement that i receive only 2 wks ago! Prev ionic lasted me for over 1.5yrs and never had this steps loss prob - issue with it was inability to charge.

[Sandyott]

My ionic did a much better job syncing yesterday..  I only lost 200 steps in the morning. after that the sync and the watch seemed to be working normally again.  I did not recoup anything from Monday and Sunday though.  so hopefully this means they're on the way to at least fixing whatever went wrong..

[Versa357]

Mine reset from 41,055 to 544 this morning for yesterday so not doing better job yet. Attached is screen shots of my watch from yesterday.

 

[SilviaFitbit]

Hey everyone!

I truly appreciate the time you took to share details about the information that you're missing when you sync your Ionic. Thanks for the screenshots attached. 

We’re currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[Versa357]

Absolutely no info you can give? You guys seem like a small company that just opened and don't have the people needed to correct it. Its been 3 days and the only thing you guys say is give us time. No info no hopes nothing at all. It doesn't even seem like you are truly working on it or care even

[SilviaFitbit]

@Versa357 Thanks for getting back. Your feedback is appreciated, we're always striving to improve our customer service. 

Our team is actively working on a resolution for this, we hope to have a fix by tomorrow. Please keep your Fitbit device and app up-to-date. 

Your patience and understanding while this is resolved is appreciated. 

[Sandyott]

I saw an app update.. I updated the app.  2 days ina row now my ionic can't hold battery..

i'll try a factory reset tonight..  but I was curious if the app fix worked for anyone else?

[Kboone]

My Battery Life has been TERRIBLE lately!

[Kboone]

My battery life has also plummeted!!! Like 30%+ use each day!