help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic screen brightness too dim

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-20-2020 05:19 - last edited on ‎09-20-2020 19:58 by Fitbit Moderator

‎09-20-2020 05:19 - last edited on ‎09-20-2020 19:58 by Fitbit Moderator

Another problem  with my ionic.  This time My ionic screen has gone  very pale  and almost ureadable.  I am unable to increase the brightness level which is greyed out on my watch.....

 

Moderator Edit: Clarified subject

 

Best Answer
0 Votes
2 REPLIES 2

‎09-20-2020 19:57

‎09-20-2020 19:57

Hi @hob1, welcome to the Community Forums!

 

Thanks for your post. If you haven't already done so, I recommend you to restart your Ionic following the next steps and let me know if the issue persists:

 

  1. For Ionic, press and hold the back and bottom buttons until you see the Fitbit logo on the screen. 
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device?

 

I'll be around. 

Best Answer
0 Votes

‎09-21-2020 01:42

In response to RicardoFitbit

‎09-21-2020 01:42

Hi Ricardo

Thank you for your e mail re the above. I have done both things which you recommended, and the watch is as before.

Needless to say I am very disappointed as this must be my 4th , replaced watch having various insurmountable issues necessitating replacement.

I now feel that the only option is to have my money back.

Best regards,

Heather O'Brien
Best Answer
0 Votes