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Oh dear - that does not sound good. Try restarting it several times. If that doesnt help try a factory reset. If it is still not right then you will need to contact Support (link in my signature). Let us know how you go
FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.
If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up. Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.
To add photos tap the camera icon above the reply box and select documents and navigate to where yoir photos are. Some phones dont seem able to do this though, so if you cant see the icons or cant follow them there is nothing you can do.
Best AnswerI have done all that you suggests. No luck. So I contacted support, just have to wait for their answer.
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