help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic screen not working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-08-2019 12:01 - last edited on ‎09-11-2019 06:42 by Fitbit Moderator

‎09-08-2019 12:01 - last edited on ‎09-11-2019 06:42 by Fitbit Moderator

Woke up this morning to no screen, no nothing... Plugging in charger does nothing and device restart will not work.  Last sync occurred while I was sleeping.  

Any ideas or is my device toast?  It's not even 2 years old...

 

Moderator edit: Updated subject for clarity 

Best Answer
0 Votes
4 REPLIES 4

‎09-11-2019 06:41 - edited ‎09-11-2019 06:44

‎09-11-2019 06:41 - edited ‎09-11-2019 06:44

A warm welcome to the Community @DaveBeard. Thanks for the details mentioned and the troubleshooting tried. 

 

Sorry for the delayed reply. Since, you've tried restarting it and it's still not working. I'll be creating a case on your behalf with our Support team, they will continue assisting you and providing you with options. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes

‎09-11-2019 09:49

‎09-11-2019 09:49

mine did the exact same thing this morning. Did you figure out how to fix it? mines fully charged and I can't get it to work and it was doing just fine yesterday. 

Best Answer
0 Votes

‎09-11-2019 19:47

In response to Lakegirl208

‎09-11-2019 19:47

Unfortunately no, still dead... 

Best Answer
0 Votes

‎09-11-2019 19:51

In response to SilviaFitbit

‎09-11-2019 19:51

I followed every direction in the troubleshooting link, tried cleaning contacts, changing outlets, etc... 

Nothing has resuscitated it.

 

 

 

Best Answer
0 Votes