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Ionic screen not working

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‎06-03-2020 15:00 - last edited on ‎10-12-2021 06:59 by Fitbit Moderator

‎06-03-2020 15:00 - last edited on ‎10-12-2021 06:59 by Fitbit Moderator

After my Ionic screen turned black 2 days ago I turned to the forums. I cleaned the charging contacts. I plugged the charging cable into another USB. I was able to use the left and lower right button reset to get it working. Woohoo!
After fully charging it I updated it to version 70.7.27. I put the watch back on and went about my day. After hitting my 10,000 steps the watch alerted me. I checked and had 95% battery life left. An hour later I attempted to check the time and the screen was dark again and would not respond. I held the left and lower right buttons with no response. I plugged the watch back in. I cleaned the charging connections again. I tried the buttons again. Nothing helped. 
I turned back to the forums. So many people complain about the watch having this same issue. They talk to customer service and are offered 25% on a new watch. I decided to see what customer service had to say. 
I first text chatted with a representative named Rio. I was told to go through all the trouble shooting people on the forums said to do. I cleaned the contacts again, changed the cable to another USB, pressed the left and lower right buttons for 15 sec. Nothing worked the screen was still dark. He offered me 25% off a new watch. A asked if I could speak with a supervisor and was instructed to call 877-623-4997. 
I called and talked to a representative who was able to see my chat. She said their was nothing more she could do if I had tried all the trouble shooting. She said the 25% was the best they could do. I offered to send my watch back to them so they could diagnose it and see why it stopped working. I said I was on the forums and it seems like there is an issue with these watches that causes them to go dark and not turn back on. She said they do not want my watch back. They don’t have a way to repair them or diagnose the issue. I asked to speak to a supervisor.  
The supervisor asked what he could help me with. I explained my case. He offered me 40% off a versa lite in pink (wait what mines an Ionic and not pink!) or 25% off any other watch. I offered to send my watch back to him. He stated they did not want my watch. They have no way to fix or diagnose it. There is no way to replace the battery or turn it on. 
Ive come to the conclusion that fit bit has no desire at this time to figure out why these watches are failing. They are only interested in having the customer spend more money by offering them 25% off another watch. 

I have a charge and charge 2 that still work. Very disappointed on spending $299 for something that only lasted 2 years. 

 

Off to the landfill goes another Ionic. 

 

 

Moderator Edit: Clarified subject

Best Answer
9 REPLIES 9

‎06-03-2020 16:41

‎06-03-2020 16:41

Dude, mine died last night after the update!!

Best Answer

‎06-03-2020 17:15

‎06-03-2020 17:15

Very disappointed on spending $299 for something that only lasted 2 years. Off to the landfill goes another Ionic.

 

Hi FitPro2,

That's dissapointing. I would think 3-5 years should be expected.

Interestingly, last night I charged my Ionic via a Blitzwolf QC3.0 fast charger - with a higher current output, suitable for fast/turbo charging phones. The Ionic reported that there wasn't enough power from the charger. Really?

It still charged slowly at first, then sped up and was fully charged within a couple of hours. But sounds like your issue isn't charge current related?

Best Answer

‎06-04-2020 02:13

In response to WedgesAli

‎06-04-2020 02:13

I feel like my Ionic was stolen by Fitbit. 

Best Answer

‎06-04-2020 02:18

In response to PaulMe

‎06-04-2020 02:18

I’ll try a different charger. I’ve been trying everything the reps and this forum has suggested. Nothing has worked to bring it back. It was at 95% when it went dark. The battery has been lasting 3-4 days on average sometime up to 5. I know it’s not a battery issue. It’s got to be the update or a software issue. I feel like Fitbit just stole my Ionic. 

Best Answer

‎06-04-2020 03:48

‎06-04-2020 03:48

I started having battery issues right after the recent software update.  I’m barely getting a day out of a charge. 

Best Answer

‎06-04-2020 04:05

In response to Glennno

‎06-04-2020 04:05

Bummer. I have not had any issues with my Ionic until Sunday. It’s been a great watch. I have recommend it to many people over the 2 years I’ve owned it. It was in excellent condition. I’m hoping Fitbit does the right thing and gives me my Ionic back. 

Did you update to the newest 70.8.00? 

DO NOT update if it’s the 70.7.27 it will steal your watch. 

 

Best Answer

‎06-24-2020 05:35

‎06-24-2020 05:35

I would like my replacement Ionic sent to me please. 

Thank you. 

Best Answer

‎06-24-2020 06:09

In response to FitPro2

‎06-24-2020 06:09

mine just did this last nite. App says my watch is fully charged but screen is gone. Just a blue hazy outline around edges. Have tried resetting it several times this morning.. this sucks..

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‎10-09-2021 21:48 - edited ‎10-09-2021 21:55

‎10-09-2021 21:48 - edited ‎10-09-2021 21:55

I have exactly the same problems and experiences as you. Except it was with a versa, which also died after 2 years. I bought my first fitbit in 2012, I have had several kinds of devices as they evolved over the years. Loved  Fitbit’s original company. But nowadays… disappointed! I have gone through 3 versas in  the past few years. one was replaced. But now am getting fed up and looking to move to another product by another company! Seems like they don’t stand by their product or care. They want us to dump the old versions of products when they die and spend more money on the newest watches.

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