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Ionic screen stopped working

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‎01-13-2019 11:30

‎01-13-2019 11:30

After a recent firmware update, my Ionic screen stopped working. App can sync, device vibrates upon doing the hard reset (holding all 3 buttons down) and even the heart rate sensor lights flash if I put it on, just appears the screen is completely unresponsive.

 

Possible for Fitbit to fix or replace?

Best Answer
5 REPLIES 5

‎01-13-2019 15:46

‎01-13-2019 15:46

@Quadaxial wrote:

After a recent firmware update, my Ionic screen stopped working. App can sync, device vibrates upon doing the hard reset (holding all 3 buttons down) and even the heart rate sensor lights flash if I put it on, just appears the screen is completely unresponsive.

 

Possible for Fitbit to fix or replace?

Yep is a common problem posted on this Forum.  So would def call Tech Support right away.  Do all their troubleshooting protocols.  If still not working properly they normally will offer you a replacement device.  Many have followed this advice and received replacements.  Number is linked below.  Let me know you make out.

Vote if this helps you at all and Vote if this is a solution to your issue [Current Leader in Ionic Forum with 15 Solutions + Thumbs Up 92]
Really there is no need to suffer in Frustration - simply call Tech Support at 877-623-4997 and get your Ionic replaced right now while you can
Many have followed this straightforward advice and now have a replacement Ionic - we all should have “zero tolerance” for any defective Ionic
Best Answer

‎01-14-2019 15:35

In response to Whistler888

‎01-14-2019 15:35

What is the number to call? You said it was linked below and I do not see it.

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0 Votes

‎01-14-2019 15:43

In response to Quadaxial

‎01-14-2019 15:43

@Quadaxial wrote:

What is the number to call? You said it was linked below and I do not see it.

Yeah it should be linked in my sig.  But when you log in you may not see it.  Log out and it should be there.  Many have followed my advice and now have replacement devices.

 

But here it is again for you.  Let me know how it goes for you.

877-623-4997

Vote if this helps you at all and Vote if this is a solution to your issue [Current Leader in Ionic Forum with 15 Solutions + Thumbs Up 92]
Really there is no need to suffer in Frustration - simply call Tech Support at 877-623-4997 and get your Ionic replaced right now while you can
Many have followed this straightforward advice and now have a replacement Ionic - we all should have “zero tolerance” for any defective Ionic
Best Answer

‎01-14-2019 17:32

‎01-14-2019 17:32

@Quadaxial wrote:

After a recent firmware update, my Ionic screen stopped working. App can sync, device vibrates upon doing the hard reset (holding all 3 buttons down) and even the heart rate sensor lights flash if I put it on, just appears the screen is completely unresponsive.

 

Possible for Fitbit to fix or replace?

I had this same exact issue last week. Support could not fix it. Since I was out of the warranty period they offered me a discount for a new one. I hope you are still in your warranty period 

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‎01-15-2019 15:25 - edited ‎01-15-2019 15:27

‎01-15-2019 15:25 - edited ‎01-15-2019 15:27

A warm welcome to the Community @Quadaxial. Thanks for the details that you've mentioned. I've double checked with our Support team and they've mentioned that you already have a case with them, please continue the communication via email. 

 

Thanks for your help @Whistler888. Robot Happy

 

Hey there @Spookly. Thanks for sharing your experience. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
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