Ionic screen wake and notification changed

[carrowred]

screen wake and notification screen suddenly started to show the last week. cant just go straight to time or when hit exercise its hit and miss if i can get on a screen or just reverts to screen wake screen?

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

Welcome back @carrowred. Thanks for the details mentioned.

I would like you to restart your Ionic and then try once again to wake up your Ionic's screen. If you would like to turn on the screen automatically, you can change the settings by choosing "auto". 

Let me know how it goes! 

[carrowred]

thanks for your reply.

I have tried that several times and now went into settings and shut down also.

The screen wake/ notification split screen keeps coming on.

It seems to be unpredictable whether it will let me get back to the time or not or get out of the exercise mode.

[SilviaFitbit]

Thanks for getting back @carrowred. I appreciate the details mentioned. I've shared your post with our Support team, they will continue assisting you. 

I'll be around if you need further assistance.