Ionic screen wake not working

[Regb]

my Ionic will not automatically display when I turn my wrist 45 degrees. I have to manually turn it on. Any suggestions.

Moderator Edit: Clarified subject

[SilviaFitbit]

@Regb A warm welcome to the Community. Thanks for getting in touch about this. 

Please ensure that your Screen Wake settings are set to "Auto(Motion)". To do so: 

- Go to your Ionic's settings 

- Scroll down until you find "Screen Wake" > Auto(Motion) 

If your settings are properly set, please restart your Ionic and continue monitoring it. 

I'll be around if you have any additional questions. 

[Regb]

Thank you it was set to manual.Sent from tmy Verizon, Samsung Galaxy smartphone

[SilviaFitbit]

@Regb Thank you for letting me know that it was fixed by changing the Screen Wake setting. 

Feel free to post back, if you have any additional questions. 😀

[Regb]

Boy am I happy to hear from you. For the pass three days my Samsung Galaxy
S10+ has not tracked my steps or any other activity. Each day it reports 0.
HELP!!

[SilviaFitbit]

@Regb Thanks for getting back.

I appreciate that you mentioned you have a Samsung Galaxy S10+. It sounds like your watch hasn't synced, please follow this syncing troubleshooting. 

Also, you may want to check the information provided in these articles: What should I know about using the Fitbit app on my Android phone? and How do Fitbit devices sync their data? 

I'll be around if you have any additional questions.